With a presence in 190 countries worldwide, CNH Industrial’s strategy is to maintain an ongoing, healthy relationship with all its stakeholders. The Company meets its responsibilities in the social sphere in which it operates through relationships founded on ongoing communication and active engagement.
Stakeholders present a wide range of differing interests: establishing and maintaining stable and lasting relationships is crucial for creating shared value over the long term. Understanding specific requirements and priorities enables CNH Industrial to deal with issues before they become critical, and to fine tune its responses according to the interests of its stakeholders.
The first step toward building effective engagement involves precisely and promptly identifying stakeholders and establishing the most effective communication channels, while continuously monitoring expectations, needs and opinions. The Company continuously and proactively interacts with stakeholders worldwide through dedicated functions, promoting ongoing dialogue and remaining responsive to needs. CNH Industrial believes that such exchanges are mutual opportunities for growth and improvement, and that cooperation and trust are built on receptiveness and engagement.
CNH Industrial identified and selected key stakeholders through an internal assessment performed by the corporate functions managing stakeholder relations on a daily basis. Each stakeholder was assessed in terms of importance for the Company and significance in terms of activities carried out. The table indicates: the functions responsible for ongoing dialogue with the various stakeholders, the engagement tools used, and the main stakeholder expectations. Corporate functions respond to stakeholder expectations through identified channels, translating needs and areas for improvement into Sustainability Plan targets (see also pages 104-123).
In performing the materiality analysis (see also pages 33-35), the views of the concerned stakeholders were presented by the Company representatives who interact with them each day. In 2014, the analysis will engage stakeholders directly through targeted exchanges with selected groups; therefore, through the materiality matrix, they will play an active role in next year’s Sustainability Report.
- THE COMPANY CONTINUOUSLY AND PROACTIVELY INTERACTS WITH STAKEHOLDERS WORLDWIDE THROUGH DEDICATED FUNCTIONS, PROMOTING ONGOING DIALOGUE AND REMAINING RESPONSIVE TO NEEDS.
- CNH INDUSTRIAL BELIEVES THAT SUCH EXCHANGES ARE MUTUAL OPPORTUNITIES FOR GROWTH AND IMPROVEMENT, AND THAT COOPERATION AND TRUST ARE BUILT ON RECEPTIVENESS AND ENGAGEMENT
|Stakeholders||Corporate functions1||Tools and interaction channels||Key topics and concerns|
Health and Safety
Health and Safety
and Customer Care
Corporate Affairs and
(1) The names provided in the index for corporate functions have, in some cases, been altered to make them more self-explanatory and, therefore, do not necessarily coincide with the official name given to the corresponding activity or area of responsibility.
BREAKDOWN OF ADDED VALUE
The value added through the activities of the Company and distributed to its various stakeholders totaled €5,732 million in 2013, equivalent to 22% of revenues (in line with 2012).
DIRECT ECONOMIC VALUE GENERATED
|Consolidated 2013 revenues||25,778|
|Income of financial services companies||(725)|
|Government grants (current and deferred/capitalized), release of provisions, other income||173|
|Direct economic value generated||25,984|
|Cost of materials||(18,195)|
|Depreciation and amortization||(1,062)|